FAQs
Does your hair shed?
Any hair that has been manufactured to be stitched on a weft is entitled to experience minimal shedding which is absolutely normal. Minimum shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.
How many bundles should I purchase?
We suggest two to three bundles or more for hair lengths 10-16 Inches. For lengths 18-30 inches you will require three bundles or more. Lengths 30-44 inches, you will require four bundles or more.
How do I care for the hair?
We advise that you comb the hair daily. Gently brush the hair from the ends moving towards your scalp. Starting from the ends help to keep the pressure off the weft area and is a good way to maintain the longevity of the extensions. Giving the hair proper washes is recommended.
What grade is your hair extensions?
All of our hair is grade 12A
What does the density mean?
Density is defined as how thick or thin you want your hair to be. The standard density is 180% which is Heavy Density for wigs.
Does the hair appear natural?
Yes!
How often can I wash the hair?
As often as you like.
Do I need to do anything to the hair in the evenings?
We strongly advise that you not sleep on wet hair. Please ensure your hair is completely dry before sleeping with the hair installed. Rolling your hair in rods at night will maintain your curls and limit the amount of heat used on your hair daily.
How long is processing, shipping and handling?
Processing occurs Monday-Friday. (For example: if you place an order on Friday your order will be processed on the next business day; Monday.) Approximate processing time per status:
Order Received :1-2 days
Order in Production:5-7 days
Preparing for shipment:1-2 days
Order Shipped :Duration may vary per order. Refer to tracking email
How long does BYOPIS ( Buy Online Pick Up In-Store) take to be ready ?
Processing occurs Monday-Friday. (For example: if you place an order on Friday your order will be processed on the next business day; Monday.) Approximate processing time per status:
Order Received :1-2 days
Order in Production:5-7 days
Ready for Pick Up Email is Sent
When will I see updates with my tracking number?
Once your order has been processed you will receive a confirmation email with your tracking number. Shipping activity will become available after 24hrs. Please track your package at www.canadapost.com. Please check your junk mail if you do not see the email in your inbox. If you haven’t received a tracking number after 3 days from placing your order please email us at info@lothiansboutique.com
Can changes be made to my order?
Once your order has been placed and processed no changes can be made
May I return or exchange my order?
Returns are not accepted. All sales are final. Exchanges are not accepted. All sales are final.
What is Sezzle, and how does it work?
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest!
When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan they can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all!
The requirements include:
Be 18 years of age or older
Have a US or Canadian phone number that can receive texts Have a working email address
Have a non-prepaid payment method available
For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card
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